Outsourcing and Offshoring
India is the preferred destination for Outsourcing and Offshoring (O&O) services. O&O capabilities evolved because of advancements in information technology, which led local markets all over the world to converge to become one global marketplace. However, the once disruptive industry is in the process of getting disrupted by new technologies and other trends including artificial intelligence and expansion drives by erstwhile domestic companies, as they look to establish bases in the same offshore markets from where they had diverted the tasks.